shipping & returns
Thank you for visiting and shopping at Desircosmetics.com. Following are the terms and conditions that constitute our Shipping Policy. Domestic Shipping Policy Shipment processing time All orders are processed within 3-4 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment to P.O. boxes or APO/FPO addresses
Desircosmetics.com ships to addresses within the U.S., U.S. Territories, and APO addresses. Shipment confirmation & Order tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of shipment.
Customs, Duties and Taxes
Desircosmetics.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Desircosmetics.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim
return & exchange policy
Thanks for purchasing our products at Desircosmetics.com.
Due to the nature of our business and products we sell, items that are open or used are not eligible for a refund.
For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and in its original condition. Contact our customer services department to get a free shipping label.
If our products arrived damaged, not by a shipping issue please contact us right away.
If anything is unclear or you have more questions feel free to contact our customer support team.